Orders & Delivery
Thanksgiving Delivery Cut-Off Dates
To receive your order in time for Thanksgiving, orders need to be placed before the cut-off times below. Orders placed after these dates will experience a processing delay. Normal processing will resume on Monday, December 2.
- Zone 1 States: Order by 1pm EST on Monday, November 25.
- Zone 2 States: Order by 1pm EST on Tuesday, November 19.
To receive your order in time for Christmas and New Years orders need to be placed before the cut-off times below. Orders placed after these dates will experience a processing delay. Normal processing will resume on Monday, January 6, 2025.
- Zone 1 States: Order by 1pm EST on Wednesday, December 18.
- Zone 2 States: Order by 1pm EST on Tuesday, December 17.
Thank you for your understanding as we work to navigate holiday delivery schedules. We’re committed to getting your orders to you safely and in time for a memorable holiday meal!
Please reach out to our customer service team at supportUSA@silverfernfarms.com should you have any queries related to your online order.
Silver Fern Farms has appointed third parties to provide courier and logistics services to fulfil the delivery of orders from this website, including responsibility for compilation, packaging, and billing. The ordered products will be delivered by FedEx to the customer's place of residence in the United States as specified on the order confirmation.
SHIPPING
Orders are shipped through FedEx, with rates based on delivery location and order value. The shipping rates below apply to the total order value after discounts are deducted. Orders over $499 typically need to be split into multiple boxes to ensure safe and timely delivery, resulting in extra charges. The maximum order value is $800. For orders exceeding $800, please place two separate orders.
Zone 1 - Standard Shipping Rates:
- $7.99 flat rate for orders ranging from $200 to $499.99.
- $24 flat rate for orders below $199.99.
- $29 flat rate for orders ranging from $500 to $800.
Zone 2 - Standard or Express Shipping Rates:
| Zone 2 Delivery Options: | Orders ranging from $200 to $499.99 | Orders below $199.99 | Orders ranging from $500 to $800 | Dispatch Days: |
|---|---|---|---|---|
| Standard (FedEx Express 3-day) |
$29 | $70 | $99 | Monday & Tuesday |
| Express (FedEx Express 2-day) |
$49 | $90 | $129 | Monday, Tuesday, Wednesday |
To ensure orders arrive before the weekend and avoid them being delayed and held in a FedEx facility over the weekend—we pack and ship orders from Monday through to Wednesday every week (excluding Public Holidays), so orders typically arrive Tuesday through Friday. If a shipping delay exists, we will notify you as soon as possible.
Once your order ships, you’ll receive an email notification from us with tracking information. To track your order, visit ORDER HISTORY in your account page. If your box has shipped, you should be able to click on the tracking number provided.
We deliver nationwide across the continental United States, but unfortunately, we are currently unable to ship to Alaska and Hawaii. We are also unable to ship your order to a P.O. box address, please ensure to provide a valid shipping address that is not P.O. box when you checkout the order.
For more details about Orders & Shipping, please visit our FAQs here.
RECEIPT OF DELIVERY
Though you don’t need to be home for delivery, all orders should be retrieved as soon as possible.
We pack the shipment with enough dry ice to facilitate the delivery but packages should not remain outside longer than 2-4 hours after delivery. When retrieved within that time window, your food should arrive refrigerator cold—below 40°F as measured with a food thermometer.
We recommend checking the internal temperature of any meat that isn't solid and immediately discarding anything that isn't at a safe temperature. In accordance with USDA Freezing and Food Safety Guidelines, meat that is refrigerator cold, partly frozen (solid), or frozen can be placed into the freezer for later use. You should immediately discard any meat that’s above 40°F or meat that is exactly 40°F that may have been so for more than 2 hours.
If your order arrives damaged, please take a photo of the damage and send to our customer service team within 48 hours from when the order is delivered. Please ensure to include your name, email address, the order number and the item/s missing or damaged from your box and one of our friendly team will be in touch to remedy this for you.
RETURNS AND REFUNDS
We are shipping perishable Product(s) and therefore are not able to accept returns. Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold.
If you are not completely satisfied with your Silver Fern Farms products, please contact SupportUSA@silverfernfarms.com. We will happily review your order and any reported issues and offer a replacement of the Product in question, credit towards your next box, or a partial/full refund. Since we are not able to physically access the Product, we may ask that you provide photos of the product label and damage reported.
Due to the perishable nature of our Products, we cannot guarantee the condition of the delivery if the address is incorrectly entered, if a change of address isn’t updated prior to the Shipping Date, or if an address is altered while in transit. When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt/account for any errors. If you enter the shipping address incorrectly or move, please email SupportUSA@silverfernfarms.com immediately for correction. However, we cannot guarantee that we will be able to update the delivery address if the order has already been processed and we will not issue refunds due in these circumstances.
If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our Terms, we must dispose of the contents, and you will not be refunded. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded.
CANCELLATIONS
You are liable for any orders placed or charges that incur prior to the cancellation request. If the request for cancellation is made after your order has been processed, we will not be able to cancel or refund your order.