Frequently Asked Questions

About Us

Silver Fern Farms is supplied by approximately 16,000 family farmers across New Zealand — and each one of those farmers knows that raising flavorful, high-quality red meat requires more than just expertise and hard work. It requires care, passion, and respect, and those values play a key role in every part of our business.


Our goal is to provide you with exceptional red meat, but we make it a priority to do so responsibly. That’s why we follow the principles of the five freedoms for animal welfare and implement initiatives to minimize our environmental impact. It’s why we’re a founding member — and the only red meat company — to join New Zealand’s Climate Leaders Coalition. When you buy from Silver Fern Farms, you’re not just buying delicious red meat — you’re buying into the humane treatment of livestock, sustainability, and a community of independent farmers.

Our ability to grow nutritious grass year-round means our farmers can raise animals with a light touch, allowing them to lead as close to a natural life as possible. The care shown on farm is reflected in the quality and flavor of the meat we produce at Silver Fern Farms. A diet of nutrient-rich grass produces natural marbling and gives a fine, delicate texture. The result is the finest quality, nutritious and delicious, tender red meat.

Most of the land used for livestock in New Zealand is unsuitable for crops, making pastoral farming a highly sustainable alternative. Our grass-based system optimizes natural resources and uses low-intensity farming practices to minimize environmental impact. Using a natural abundance of rainwater to grow grass, farmers optimize livestock to match the natural grass growth curve.

None of our animals are ever given growth hormones or promotants.

Orders

Orders are unable to be modified once it is out for delivery, however please reach out to our customer support team as soon as possible and we will do our best to support you.

Watch this short video to learn how to apply a discount code against your order.


We deliver nearly everywhere nationwide across the continental United States, however due to the perishability of our products we are currently unable to ship to Alaska or Hawaii. 

Please contact our Customer Services team as soon as possible. We will need you to provide your order details, when your product arrived to you as well as a clear description of what is faulty with your product. If you have photo's this is also very helpful for our continuous improvements processes. Please contact SupportUSA@silverfernfarms.com.

Your meat should still be frozen or refrigerator cold (below 40 degree's as measured with a food thermometer) when it arrives to you. Please take it from the insulation packaging and put it in your freezer or refridgerator as soon as possible. If your order is still partially frozen or very cold to the touch like you’ve just taken it out of the fridge it is safe to re-freeze, although there may be a loss of quality due to the moisture lost through thawing.

Delivery

Absolutely. You will receive an email with a tracking number from FedEx after the order ships which will display the estimated delivery date and allow you to monitor delivery progress within the FedEx platforms. You can also access this information under when you are logged into our website under ‘My Account’.

Please note the following adjustments to our delivery schedule due to the upcoming holidays: Any orders placed after 1pm EST on July 1st through July 7th will experience a processing delay. Normal processing will resume on July 8th, ensuring your orders are prepared for shipment. Thank you for your understanding and patience.


It may take up to a week for your order to arrive (longer during the holiday periods). We ship directly from our warehouse in Kansas City, Missouri.


We ship Monday through Wednesday (order cut-off is Wednesday 12noon Kansas City, Missouri time) every week, so packages typically arrive Tuesday through Saturday. 


If you have not received your order 5 days after your shipping confirmation email, please contact our customer service team for further support - Click the 'Support' button on the website, or please email SupportUSA@silverfernfarms.com.

Delivery costs are as follows: 

Free delivery on orders over $200, $24 for orders valued $150 to $199.99, $29 for orders less than $150.

All orders should be retrieved as soon as possible. We pack the shipment with enough dry ice to facilitate the delivery, but packages should not remain outside or unrefrigerated longer than 2-4 hours after delivery. When retrieved within that time window, your meat should arrive refrigerator cold—below 40°F as measured with a food thermometer.


Note: We cannot refund parcels which have been delivered to the shipping address with proof of delivery. We cannot refund orders which have not been retrieved in a timely manner or have been moved from the final delivery location & are now missing.  A safe and secure delivery location is the responsibility of the person placing the order.

If your order arrives with the wrong products please get in touch with our customer service team as soon as possible. Please ensure to include your email address, order number and what you received and one of our friendly team will be in touch to remedy this for you. Please contact SupportUSA@silverfernfarms.com.

If your order arrives damaged please take a photo of the damage and send to our customer service team. Please ensure to include your email address, the order number and the item/s missing or damaged from your box and one of our friendly team will be in touch to remedy this for you. Please contact SupportUSA@silverfernfarms.com.

Returns

We are shipping perishable product(s) and therefore are not able to accept returns. Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold. If you are not completely satisfied with your Silver Fern Farms products, please contact SupportUSA@silverfernfarms.com.

Product

If your order is still partially frozen or very cold to the touch like you’ve just taken it out of the refridgerator it is safe to re-freeze, although there may be a loss of quality due to the moisture lost through thawing.

Due to the seasonal nature of our farming in New Zealand and our remoteness to foreign countries, Silver Fern Farms has developed are large range of frozen beef, lamb and venison products.  This enables Silver Fern Farms to supply high quality frozen beef, lamb and venison to markets throughout the year and around the world.

  • Lamb and venison products, when held at storage temperature of -0.4°F (-18°C) are able to achieve a storage life of 36 months.  Beef products, when held at a storage temperature of -0.4°F (-18°C) are able to achieve a storage life of 24 months. 

  • The storage life has been determined following shelf-life performance evaluation trials conducted under standard frozen storage conditions.

If the meat is still in its vacuum sealed packaging, it will have a refrigerated shelf life of 25 days, however just like any other fresh meat once the sealed packaging has been opened you should consume as soon as possible.

All of our beef and lamb products are halal. Our venison is not halal.

  • Our Beef & Lamb are slaughtered in New Zealand by qualified Muslim slaughter experts in accordance with Muslim Sharia Law.

  • Where our products are further processed in the US, we can certify that these facilities have separation protocols to ensure our product retain their Halal status.

  • Halal certification processes are different country to country, at Silver Fern Farms in New Zealand we strictly follow our local Halal Slaughter regulatory standards.

  • New Zealand has developed regulatory standards for Halal meat production and these standards are administered by the Ministry for Primary Industries (MPI), which is the Government regulatory agency that also administers New Zealand’s food safety regulatory framework.

  • All New Zealand processing plants, including those that undertake halal slaughter, have MPI veterinarians on-site who monitor slaughter and processing operations.

  • The Halal regulatory framework for Halal meat production sets out the standards and requirements for:

    • Halal auditing and certification agencies (Approved Halal Organizations

    • Halal Slaughtermen

    • Halal systems at processing plants

  • Please visit the MPI website to find out more about our Halal regulatory processes in New Zealand.

When opening your vacuum-packed Silver Fern Farms meat, you may notice a slightly sour, milky or nutty odor. This odor is the result of the natural maturation within our unique thermoform packaging as the meat ages. It is perfectly normal and should dissipate within a few minutes.

Net Carbon Zero

'Net Carbon Zero' is when emissions and removals (projects or activities that are directly linked to how the product is made, actively remove CO2 from the atmosphere) equate to a zero balance. It would be like when you have the same amount of money in cash or assets as you own in debt, you have a zero balance. To explain it another way, it’s when the Greenhouse gas emissions occurring in the production of each kilogram of meat are measured and balanced out by an equivalent amount of removals (created by woody vegetation growing on the farms that supply us). To achieve and maintain our certification these emissions and removals are independently measured and verified annually. Our certification also requires us to actively work across all areas of our business, to measure and reduce emissions over time.

The total emissions generated by each kilogram of product are independently measured across the whole life of the product, from farm to the consumer’s plate. This includes calculating the actual emissions of animals as they grow, from when they are born, to when they are killed. We collect real data from our supplying farms, the distance that farms are from our sites, all of the energy used in creating the product, the transport of product to store, cooling in the store, cooking, eating and disposal of the packaging at home. All of these measurements make up a product footprint report, that’s a key part of us being able to certify the exact amount of emissions associated with each kilogram of product. We do exactly the same thing for the trees occurring on the farms that supply the product, estimating how much carbon dioxide they are actively removing from the atmosphere each year.  We do this by understanding what kind of trees they are, how large an area it is and how old the trees are. We have trained software to recognize these areas on satellite maps of our farms, then our farmers check the maps to make sure our identification of the types of vegetation were correct. This methodology follows an International Standards Organisation (ISO) approach and while we collect the data, the reports are generated independently and then audited and verified by an independent auditor Toitū Envirocare. 

Toitū Envirocare is New Zealand’s internationally recognised environmental certification organisation. It is a wholly owned subsidiary of a New Zealand Government Crown Research Institute, Landcare Research. Toitū provide independent certification and verification of our Net Carbon Zero system, our processing emissions, and our Environmental Management System.

We use independently verified and approved methodology to remotely identify the type, age and size of vegetation occurring on our suppliers’ farms. We then work with our farmers to ground truth the data. Each farmer is required to check each area and approve whether it is included or not. We then use internationally approved carbon accounting to assign a CO2 absorption number to each one of those mapped vegetation areas. We then legally contract and purchase this carbon dioxide, as a service from farmers, so that we can have enough CO2 removals to match the emissions from the meat produced. This rewards our farmers for their environmental management practices, and by requiring farmers to use their carbon payments on their own farms for additional planting, predator control and Biodiversity enhancement work, we are enhancing on farm environments.

Not at all, our animals are raised with a light touch, resulting in the finest quality, nutritious and delicious, tender red meat.

We believe that by requiring our participating farms to match the product’s emissions, rather than purchasing offsets outside of the products boundary (such as investing in a windfarm) we deliver a range that authentically incentivises sustainable farming practice.

Carbon offsets are a way to compensate for carbon emissions by investing in projects that cancel out the equivalent emissions of CO2 from a certain activity. In-setting (or removals) recognises projects or natural sequestration occurring within the lifecycle of the range. For Silver Fern Farms that means not just investing in any project, but recognising and incentivising woody vegetation that removes the equivalent amount of CO2 within a defined boundary of where the activity took place, in our case, only from our supplier's farms.

Cattle, sheep and deer (ruminants) all produce biogenic methane emissions (mainly by burping) as they turn grass into energy that helps them grow or produce meat and milk. Silver Fern Farms’ Net Carbon Zero range account for 100% of end-to-end emissions (including all those burps). To ensure that we can work towards not just accounting for those emissions but actively reducing them, Silver Fern Farms is a partner with the New Zealand Government and other leading primary sector companies, in AgriZero, a major initiative to find, develop and adopt real solutions to reduce the amount of methane each animal produces, without impacting on their welfare or the taste, quality or safety of the meat. Read more about the activities of here: AgriZero NZ 

Yes, and our measurements are undertaken and verified by an independent party. They cover the whole life and care of our products end-to-end including from farm, processing, shipping, right to the consumers home, including disposal of packaging.

More than 95 percent of emissions occur on farm. The transport and packaging are therefore very minor contributors to the overall carbon footprint but are still fully accounted for and offset via removals on the farms the animals were raised. Our farms are located in New Zealand where we are lucky to have a unique environment. We strongly believe that cattle on pasture especially those 100% Grass-Fed, lead happier, healthier, and more natural lives, and produce a higher quality and much more sustainable product.

Our certification for a net carbon zero range relies on us being able to manage all of our emissions and removals within the lifecycle of the product. We believe that by requiring our participating farms to locally match the product’s own emissions with carbon absorbing vegetation on their own farms. As a result, we then deliver a range that authentically incentivizes sustainable practice on farm now and into the future.

Toitū Envirocare provide annual audits and certification of Net Carbon Zero. The emissions associated with each pack of the Net Carbon Zero by Nature* range are independently calculated by AgResearch, every year, using the previous year’s real data. We measure the vegetation occurring on the farms at least annually using the latest satellite data. If the carbon footprint changes, we will update our website after each certification is issued. 


*Climate impacts in relation to the raising of animals have been addressed in accordance with the Toitū net carbonzero standard. Refer to silverfernfarms.com/carbon for further information.

Carbon Neutral can cover a smaller defined part of a business operations and typically accounts for CO2 emissions only, but not other greenhouse gases. It is often associated with an organization’s approach to managing emissions rather than a specific product certification. It can mean that a company has managed to reduce its actual emissions to zero without using offsets or removals, but there are very limited products or companies that are able to do that.


Net Carbon Zero means that a company reduces all greenhouse gas emissions across its supply chain, that it has accounted for all of these and has provided enough offsets or identified removals to give a net carbon zero balance.


The important part of any claim a company is making is that it has some form of independent measurement and ideally a recognized certification using an internationally accepted methodology for carbon accounting.

Learn more about our commitment to climate innovation as part of our wider sustainability action plan, here.